Refund and Returns Policy

Last updated: May 04, 2024

EXCHANGE AN ORDER

Exchange items ordered!

• No support. When a customer places an order, they will be asked to confirm all of the details regarding the item’s size, design, quantity, and so on. As a result, we do not accept returns or exchanges due to your selection of incorrect items, sizes, designs, addresses, and so on.

CANCEL AN ORDER

Time frame for order cancellation after placing an order.

• You can only cancel your order within 1 hours of placing it. If you contact us after this time to cancel your order, it may have already been sent to the warehouse for processing and shipping.
• The cancellation fee is 10% of your total order value and will be applied to the cancellation process. To cancel your order, please contact us at [email protected].

RETURN & REFUND POLICY

At Myfluffyshop, your satisfaction is our top priority. To ensure a seamless shopping experience, we offer a simple and hassle-free return policy.

30-Day No Questions Asked Refund Policy

• Eligibility Window: If you are not completely satisfied with your purchase, you are eligible for a 100% refund within 30 days of your purchase date.
• No Need to Return the Item: There’s no need to return the item. Keep it as a token of our commitment to your satisfaction.
• Refund Process: Simply contact our customer support team, and we will process a full refund to your original payment method. No questions asked.
• How to Initiate a Refund:
  1. Contact Customer Support: Reach out to us via email [email protected] or our website’s contact form.
  2. Provide Purchase Details: Share your order number or purchase details to help us locate your transaction.
  3. Receive Your Refund: We will process your refund promptly after verifying your purchase details.

Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following:

• Paypal: 1 business day
• Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Customer Satisfaction Guarantee

Your happiness and trust in our products are crucial to us. If you’re not satisfied with your purchase for any reason, we want to make it right. Our no-questions-asked refund policy is designed to give you peace of mind when shopping with us. Your feedback helps us improve, so don’t hesitate to share your thoughts.

Replacement Policy:

At Myfluffyshop, your satisfaction is our number one concern.

If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a full refund or replacement. Please contact us at [email protected] within 30 days of receiving your order, including proof of the received item.

If your claim is approved, we can provide you with a replacement free of charge.

For any further information, don’t hesitate to get in touch with us at [email protected]

Thank you,

Customer Service Department